Courses
Feedback shapes performance, trust, and culture. These courses give people the skills to use it well.
All courses are designed to be practical, human, and immediately applicable. They are not theoretical, awkward, or one size fits all.
What you will gain
CLARITY IN FEEDBACK CONVERSATIONS
Know what to say, when to say it, and how to say it so feedback is understood and useful.
CONFIDENCE WITHOUT DEFENSIVENESS
Give and receive feedback without shutting down, getting reactive, or avoiding the conversation.
STRONGER WORKING RELATIONSHIPS
Build trust, alignment, and momentum through clearer and more respectful communication.
Course participants give What the Feedback courses 4.5/5 star recommendation!
WTF-What the Feedback™
Giving Productive Feedback
Learn how to give feedback that is clear, grounded, and actually moves work forward.
This course focuses on preparing for feedback conversations with intention, minimizing and managing defensive triggers, saying what needs to be said with clarity and respect, and following through so feedback leads to real change.
Participants leave with a simple, repeatable approach they can use immediately to give feedback that drives lasting change.
The course runs eight hours and is delivered in two consecutive four-hour blocks held on consecutive weekdays.
Full attendance for both blocks is required to ensure participants get the complete SKWILL building experience and achieve the intended outcomes. Separate sessions are designed as a single, cohesive experience, so attendance cannot be split across months.
Upcoming Dates:
Sessions are 8:45 AM-1:00 PM CST each day
March: 3/12/26 – Block 1 & 3/13/26 – Block 2
July: 7/21/26 – Block 1 & 7/22/26 – Block 2
September: 9/24/26 – Block 1 & 9/25/26 – Block 2
October: 10/21/26 – Block 1 & 10/22/26 – Block 2
Receiving Feedback Without Defensiveness
Learn how to stay open, grounded, and curious when feedback comes your way.
This course helps participants manage emotional reactions in the moment, listen for what is useful even when delivery is not perfect, ask better questions instead of shutting down, and use feedback as a tool for growth rather than a threat.
This session strengthens resilience, communication, and personal growth through self-awareness.
The course runs eight hours and is delivered in two consecutive four-hour blocks held on consecutive weekdays.
Full attendance for both blocks is required to ensure participants get the complete SKWILL building experience and achieve the intended outcomes. Separate sessions are designed as a single, cohesive experience, so attendance cannot be split across months.
Successful completion of course 1 Giving Productive Feedback is required to attend Course 2.
Upcoming Dates
Sessions are 8:45 AM-1:00 PM CST each day
June: 6/18/26 – Block 1 & 6/19/26 – Block 2
October: 10/8/26 – Block 1 & 10/9/26 – Block 2
December: 12/3/26 – Block 1 & 12/4/26 – Block 2
Founded by experience
WTF-What the Feedback™ was created by Kim Baker after years of working with leaders, teams, and organizations where feedback was consistently the breaking point — not because people didn’t care, but because they weren’t taught how to do it well.
After training thousands of professionals and facilitating conversations where trust was on the line, one truth became clear: feedback is the fastest way to build trust — and the quickest way to lose it.
This program is the result.
